How to Start a Sales Conversation Comfortably

Sometimes starting the conversation off, especially if it is over the phone, can be very difficult and nerve-racking. One thing to keep in mind is that you do not want to sound like a pitchy salesman, you want to sound natural, like you are talking to a friend.  Start off you conversation like you would a friend by saying "Hi Tom!" while shaking his hand if you are face to face.  The last thing you want to do is say "Hello Mr Jones."  You want to start off on a level playing field, and being conversational is the best way to do that.

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The next thing you want to remember is to not dominate the conversation by talking the whole time.  Good conversation skills require a lot of listening.  There is a way to guide the conversation and control the conversation without dominating it.  Picking up on something that comes up a few times and saying something like "Tell me more about that" or "What do you mean when you say that..." will help you control the conversation without doing all of the talking.  Most people feel more comfortable when they are doing most of the talking, so take advantage of that.

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