When I first heard the term "SPIN selling" I thought it was referring to the stereotype of a salesperson who twists the truth to make a sale. I could not have been more wrong. This refers to the right types of questions to ask when you are in the second step of the 5 step sales process: uncovering needs. Each letter stands for a different type of question you should ask: situational, problem, implication, and needs-payoff. If you ask the right types of questions, the customer will come to the conclusion on their own that what you have to offer will do them a lot of good. Here are the types of questions to ask in order: