Uncovering needs is the second part of the sales process, right after building rapport. This is the part of the sales process that many good sales professionals struggle with, and peddlers skip completely. People that don't know how to ask the right questions often feel that their prospects are annoyed by their questions, but that does not mean that you need to skip this step completely. Questions to uncover needs should include the following:
- What features of your product are most important to them.
- What features about their current product they dislike or would like to change.
- How a better product, like the one you are selling, would change their lives.
- What would be the result if they do not buy your product.
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